increasing staff

Increasing Staff Performance

SKU: TB007

Price: $49.00 Add to cart

Product Description

Increasing Staff Performance is a toolkit designed to assist organizations that support individuals with developmental disabilities to better achieve desired outcomes for these individuals through increasing staff performance. To achieve these results, direct support staff must effectively engage the individual and implement the various components of the person’s training plans (individual program plan, individual service plan, etc.). Skill acquisition plans, behavior support plans, social skills training, and recreation/leisure activities, no matter how well designed, will not result in desired outcomes if the plans and activities are not implemented effectively and consistently. While this would seem an obvious and self-evident observation, service delivery systems, both private and public, often fail to provide support/reimbursement for strategies and systems to increase and maintain effective staff performance.

In this era of fiscal belt-tightening and managed care, it becomes increasingly critical for providers to maximize staff performance in order to achieve positive outcomes for individuals. Implementation of evidence-based, positive management strategies, such as those provided in this tool kit, is critical to the development of effective teams. When teams use ongoing observation and performance feedback procedures and tools, teams become:

+ Teams who communicate and work together more effectively to achieve meaningful outcomes.

+ Teams with less dissension and conflict.

+ Teams who enjoy working together to attain mutual goals.

+ Teams with less turnover and increased job retention.

+ Teams who are effective and provide positive outcomes for those they support.

By having a system that establishes observation and performance feedback, a facility can expect the following positive outcomes:

+ Increased staff performance in providing positive behavior supports.

+ Increased staff performance in providing skill training.

+ Increased staff performance in engaging consumers in activities.

+ Decreased incidents of dangerous behavior and injuries to consumers and staff.

+ Increased skill acquisition and independence for individuals.

+ Increased participation in meaningful activities by individuals.

+ Increased outcomes for individuals related to overall quality of life, relationships, and indices of happiness.

+ Increased communication and cooperation between all team members regarding those activities that provide active treatment, training, and engagement.

+ Increased positive outcomes for agencies regarding surveys and certification.


Mr. John Casner, M.Ed.: Mr. Casner is a behavior intervention and active treatment/training specialist with over 35 years of experience in a variety of settings. He has presented at more than 40 state and national conferences and published applied research in major journals. He provides consultation and service coordination to agencies supporting people with developmental disabilities in the areas of behavior analysis, increasing staff performance, dual diagnosis (MR/MI), autism/PDD, sensory and communication deficits, skills acquisition training, and the effective use of psychoactive medications. A particular area of expertise is establishing systems to assist staff (increase staff performance) in implementing behavior support plans, collecting behavior data, providing necessary supervision, conducting individual skills training, and increasing participation during recreation/leisure activities. His approach to increasing staff performance is based upon the extensive research of Dennis Reid, Ph.D., utilizing systematic observation and performance feedback procedures. Casner has consulted with the state of Illinois as part of the H&W team to assess active treatment, staff performance, and behavioral supports at the nine state operated developmental centers. He participated in developing center specific and system-wide recommendations and strategies to improve supports and positive consumer outcomes and to assist the state of Illinois in maintaining its ICF/IID certification. He also provided support during a recent DOJ investigation at a large ICF/IID facility. Mr. Casner has provided consultation and training for state-supported and private facilities in California, Montana, North Dakota, and Arkansas (HCBS waiver and ICF/IID providers). He currently consults with numerous agencies in Texas and Louisiana to improve supports and services for individuals with intellectual and developmental disabilities.