Private Agency, Program Manager

“As a manager, I recognize the importance of providing staff with the “tools” they need to do their jobs ~ having the information they need helps to make them confident and competent in carrying out the responsibilities of their positions. [H&W Publications are] the best resource I’ve found to teach staff about the concepts of Active Treatment and the corresponding implementation expectations. The manual also serves as a valuable resource to help staff understand the survey process and how to prepare for surveys (which helps with their comfort level when the surveyors arrive). Highly recommended reading!”

Testimonial 1

“H&W offers a systematic, easy to understand format to teach Administrators and Direct Care staff [about regulations and survey expectations] and I find they respond well to a new voice with the same message. These resources have been invaluable to our agency.” Private Agency Director of Operations